Frequently Asked Questions

Questions: How can I contact admin's here?
Answer: You can contact admin by sending  message admin to FaceBook IceFrog Garcia and Morauda Michel and Jay Villarmea Labita or You can send message to server  Yahoo email : alliancemuonline@yahoo.com

Questions:Can I transfer my account on other servers into here?
Answer: No, you can't.


Questions: If I lost my items, can I get refund?
Answer: No, we never refund any lost items no matter what the cause of loss is.


Questions: I lost my account, can help me to get back my account?
Answer: No, possibilities are you shared your account with others or your account was deleted due to being in-active and All accounts which player did not logined for 6 month is automatically deleted


Questions:Can I donate using Western Union here?
Answer: Yes and You can send your money to Admin IceFrog
Name: RIGIEMAR L. KAGATAN
Country: PHILIPPINES
Zip code: 7100
Address: STA. ISABEL, DIPOLOG CITY
Contact #:  +63 9493628311
09493628311 ( Philippines contact number )

Questions:Can I be GM here?
Answer: Not for now, if there is a new GM that's needed by admin, admin will open TGM Application.


Questions: Can I use LOST PASSWORD / CHANGE PASSWORD ?
Answer: Yes you can use Here's the link and Please click here LOST PASSWORD and If you want to change your "password" Go to your Account Settings Make Sure you complete all the form


Questions:  What happened to the server? I can't see any servers.
Answer:Just be patient and wait, probably admin is doing fixing or the servers were shutdown itself because technical problem/internet connection.


Questions: Can you fixed my Character or Account due to bug ?
List of bug
1.Bug account
2.Bug Guild
3.Bug Damage
4.Bug Master skill = Can't add point skill
5.Bug Level 3 Wings = Can't wear level 3 wings
Answer: NO and  why you have bug due to change class and change name.Please Never ever use Change class and Change name why It will give you bug Character and account so please avoid that thing

Questions: I have item that was in vault, or inventory, or in equipment, now it is gone. Why?
Answer: Item might be disappeared, because:

1. Item was duped, and was automatically deleted by anti dupe system.
2. Someone knows your password, and stole your item.
3. Don't have Space in vault (Need Guide ? Click here [GUIDE] Buying item in Webshop )
Question: Can i get it back?
Answer: No. If you share your account, trade items or Mistake in buying item in webshop, It is on your own responsibility.